Privacy Policy

ROOMEE  recognises the importance of maintaining your privacy. This Policy(the “Privacy Policy”)  describes how ROOMEE c/o Raga Technologies LLP, 423, First Floor, 19th B Cross, Jayanagar 3rd Block, Bangalore 560 011. (hereinafter referred to as “We”, “Us”, “ROOMEE” or “Our”)   treat user(hereinafter referred to as “You”, “Your” or “User”)  information we collect from our website(“Site”) located at This Privacy Policy applies to both current and former users to our website.

This privacy policy statement is to familiarize you with  the manner in which ROOMEE collects, uses, stores, discloses and transfers your personal information (as defined below) collected through the site. By visiting and/or using our website, you agree to this Privacy Policy.

1. Purpose of the Policy


1.1. ROOMEE’s Privacy Policy explains following aspects:

(a) What information is collected by us and why such information is collected from you;

(b) How such information is used and stored;

(c) How such information can be accessed and updated by you;

(d) What information is disclosed and transferred to certain third parties

e) Why such information is disclosed and transferred to certain third parties.

1.2. ROOMEE has tried to keep the Privacy Policy as simple and transparent as possible .

Please read the following statement to learn about Our Personal Information gathering and dissemination practices.

2. Information We gather

As and when you access our website to avail any services or seek information we may collect certain Personal Information from you. The information collected is in the form of Personally Identifiable Information and Non- Personally Identifiable Information.

2.1 Personally Identifiable Information

2.1.1 The “Personally Identifiable Information” that we collect from you includes, but is not limited to, your name, account password, postal address, phone number, email address, contact preferences, ID proof (Aadhaar , Passport, Voter ID etc.), bank account/credit card/debit card details, proof of employment, proof of educational background, and other information that would assist Us in verifying your identity.

2.1.2 While availing our services like posting accommodation requirement details , making enquiries , enrolling as customers , enrolling as suppliers ,posting your requirements on the Site for certain properties, whether for sale or rent, may require you to provide us with personally identifiable information such as your valid ID proof , proof of employment or other information that would assist us in verifying your identity.

2.2 Non - Personally Identifiable Information

2.2.1 We also collect Non - Personally Identifiable Information that does not reveal your specific identity, such as, browser information, information collected through cookies (defined below), pixel tags and other technologies, demographic information, IP addresses etc.

2.2.2 Our Site gathers some information via various methods such as a) automatically when you visit the Site b) when you provide your personal information on the site, and stores it in log files c)through the use of cookies.

Please note we may store wide range of environmental variables, such as browser type, operating system, computer configurations , referring or exit web pages, click patterns and the internet protocol (IP) address of Your computer.

2.2.3 Cookies are pieces of information that are stored on a User’s computer when the User accesses a website. The Site may use temporary cookies to help you access some of the special functions within ROOMEE’s site. Once you leave our Site, these cookies expire. Cookies deployed by ROOMEE do not collect Your Personal Information.

3.Information We Share

3.1. ROOMEE may disclose or transfer any of your personal information to any group entity, contractor, service provider, government agency within or outside your jurisdiction/country as may be deemed to be necessary or appropriate including:

(a) to comply with legal process or law enforcement agencies in order to comply with law of the land;

(b) under applicable law, including laws outside Your jurisdiction

(c) to Auditors for the purpose of review and improvement of process and procedures

(d) to respond to requests from public and government authorities including public and government authorities outside Your country of residence;

(e) to enforce Our Terms of Use;

(f) to protect Our operations or those of any of our affiliates;

(g) to protect our rights, privacy, safety or property, and/or that of Our affiliates, you or others; and

(h) to allow Us to pursue available remedies or limit the damages that we may sustain.

3.2. In addition, we may disclose or share  your personal information with other corporate entities , business partners and affiliates within or outside your jurisdiction to:

(a) Help detect and prevent identity theft, fraud and other potentially illegal acts;

(b) Correlate related or multiple accounts to prevent abuse of our services available on the Site; and

(c) To facilitate joint or co-branded services that You request for where such services are provided by more than one corporate entity.

(d)To facilitate offers or services or co-branded services provided by our partner companies to the customers or subscribers of Roomee from time to time

3.3. We may disclose or transfer your personal information of yours within or outside your jurisdiction to ROOMEE’s third party providers who provide goods / services such as contact information verification, payment processing, order fulfillment, customer service, website hosting, data analysis, infrastructure provision, IT services, auditing services and other similar services to enable them to provide the relevant services.

3.4. You acknowledge that some entities and /or countries where we may transfer your Personal Information may not comply with data protection policies which are as stringent as the laws of your own jurisdiction/country or the policies followed by ROOMEE. You acknowledge that it is adequate that when ROOMEE transfers your personal information to any other entity within or outside your country of residence, ROOMEE will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy

4. Access to Third Party sites and Advertisements

4.1. Some of the advertisements you may see on the site are selected and delivered by third parties, such as advertisement networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect personal information from you during the course of your online activities, either on the site or on other websites, through cookies, web beacons, and other technologies in an effort to understand Your interests and deliver to you advertisements that are tailored to your interests.

4.2. Please remember that the ROOMEE does not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this Privacy Policy. ROOMEE would not be liable for any consequences whether financial or non financial or any loss or damage caused to You as a result of such third parties collecting such Personal Information, or any other types of information from You.

4.3. During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third party websites. It may also happen that you access links and hyperlinks of third party websites. The listing of such third party external sites (by You or by Us) does not imply endorsement of such site by ROOMEE. Such third party sites are governed by their own terms and conditions and when you access such third party sites, you will be governed by the terms of such third party sites. We do not make any representations regarding the availability and performance of any of the external sites. We are not responsible for the content, terms of use, privacy policies and practices of such third party websites.

5. Access to Your Personal Information

5.1. You are required to ensure that your personal information is accurate, complete and up-to-date by logging into your Account. We shall also make reasonable efforts to provide You opportunity to correct your personal information provided to us if the same is inaccurate  or even to delete the Personal Information. Further, We may decline to process requests which We find to be contrary to the terms laid down under this Privacy Policy, Our site terms and conditions or any applicable laws, require disproportionate technical effort, jeopardize the privacy of others or are extremely impractical.

You alone responsible for accuracy of the data furnished by you . Roomee is not responsible for consequences whether financial or non financial in nature arising out of any inaccuracy in data furnished by you. Hereby you agree to defend, indemnify and hold harmless Roomee, its affiliates and their respective stakeholders from and against all claims and expenses, including attorney’s fees, arising out of any inaccuracy on your part.

5.2 Hereby acknowledge and permit ROOMEE (directly or through its contractors) to contact you to at the contact number as provided by You, for intimating You about potential offers , availability of services , information about offerings etc OR around events, potential buyers, tenants or properties etc depending on whether you are potential tenant or property owner . You further consent to Us maintaining in our records your contact details that would be used for customer inquiry purposes.

6. Security

6.1. We will try our best and reasonable efforts to protect your personal information from unauthorized access to or unauthorized alteration, disclosure or destruction. Pursuant to the same, we

(a)Encrypt our data/communication using industry standard secure server software to deliver  secure transactions OR

(b)Use best in class techniques and process to secure transactions

c) In the event of any data breach or loss , Roomee will undertake reasonable efforts to recover from damage or loss

7. Change in Privacy Policy

ROOMEE may update this Privacy Policy at any time, with or without advance notice. ROOMEE will revise the "Updated" date at the bottom of this document upon updating the Privacy Policy. ROOMEE suggests that the User regularly check this portal to apprise themselves of any updates. In the event there are significant changes in the way ROOMEE treats Users’ Personal Information, ROOMEE will display a notice on the Site or send Users an email, as provided for above. If a user uses the Services after notice of changes have been sent to such User or published on the Site, such user shall be deemed to have provided his/her/its consent to the changed practices.

8. Questions


Questions, discrepancies or grievances regarding this Privacy Policy or in relation to the collection, storage, processing, disclosure and transfer of any of Your Personal Information may be directed to the legal Team/Incharge at the following address: , c/o Raga Technologies LLP, 423, First Floor, 19th B Cross, Jayanagar 3rd Block, Bangalore 560 011. We will endeavor to respond within an appropriate timeframe.

9. Consent

9.1. By visiting, accessing ,subscribing or availing any services available on the site, you explicitly consent to, without limitation or qualification, to the collection, storage, processing disclosure, use and transfer of your personal information provided by You in the manner as described in this Privacy Policy.

9.2. Please read this Privacy Policy carefully as it affects your rights and liabilities under law. If you do not accept the Privacy Policy stated herein or disagree with the way we collect and process personal Information collected on the site, please do not visit, access or avail any of the services offered on the site.


This Privacy Policy has been last updated on 7th May 2019